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The White House Residential Home Good

Inspection Summary

Overall summary & rating


Updated 7 December 2019

About the service

The White House Residential Home is a residential care home providing personal care for up to 20 older people, some of whom may be living with dementia.

People’s experience of using this service and what we found

People living at The White House Residential Home told us they were safe, happy and well cared for. Staff were aware of the importance of keeping people safe and demonstrated a clear understanding of people’s diverse needs and how to support their independence.

Staff followed best practice guidance to ensure medicines were managed and administered safely. People received support to take their medicines as prescribed.

The provider completed checks on staff prior to commencing their duties to ensure they were suitable to work in the service. All staff completed an induction to their role and were provided with ongoing training, supervision and appraisal. Staff confirmed they were well supported to have the right skills and knowledge to support people safely in line with best practice guidance.

Staff spoke with enthusiasm about their roles and the people they supported. It was evident from discussions and observations staff had a very clear understanding of people’s needs and people were responsive and settled in their company. People had good access to other health professionals to maintain their wellbeing.

Care records were person centred and included information to provide person centred, safe care according to people’s individual preferences. Where people were able to, they were fully involved in their care plans. Where assessments confirmed people did not always have capacity to make decisions, staff understood the importance of offering choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager and staff were passionate about the service and responsive to any concerns. Staff spoke positively about the way they were managed and the support they received. Everybody told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection

The last rating for this service was Requires Improvement (published 27 November 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 7 December 2019

The service was safe.

Details are in our safe findings below.



Updated 7 December 2019

The service was effective.

Details are in our effective findings below.



Updated 7 December 2019

The service was caring.

Details are in our caring findings below.



Updated 7 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 7 December 2019

The service was well-led.

Details are in our well-led findings below.