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Turret Villa Retirement Home Good

Inspection Summary

Overall summary & rating


Updated 22 August 2020

About the service

Turret Villa Retirement Home is a care home providing personal care to 35 older people. At the time of this inspection there were 29 people living there.

People’s experience of using this service and what we found

People and relatives spoke positively about the home and staff. Comments included, “I feel very comfortable here because of people being around. There is always somebody I can ask or stop if I need something. It's not easy being old and staff are keeping us safe and active” and “This place came as blessing; we don't have any worry since she is there.”

Medicines were managed safely. Risks to people’s health and safety were assessed and minimised. Many areas of the home had been redecorated and refurbished since our last inspection. Checks and tests were carried out on the premises and equipment to make sure they were safe. Systems were in place to help prevent the catching and spreading of infections. There had been no known cases of Covid-19 at the home.

Whilst there were enough staff on duty to meet people’s needs, some staff told us that more staff would be appreciated. Following our inspection, the registered manager reviewed staff duties and the times of shifts to ensure additional staff were available at busy times of the day.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People received care and support which met their needs. Care plans were now more detailed and guided staff on how to provide person-centred care. A health professional told us, “They are super at looking after people.”

People and relatives told us the home was well managed. One relative told us, "We had a good manager before and now the new manager is also good but in different way. I think her expertise in dementia is a wonderful asset for this place.” Audits and checks were carried out to monitor the quality and safety of the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 26 June 2019). We identified two breaches of the regulations relating to safe care and treatment and good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been taken and the provider was no longer in breach of regulation.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions of safe, responsive and well led. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion, were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Turret Villa Retirement Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 22 August 2020

The service was safe.

Details are in our safe findings below.



Updated 22 August 2020



Updated 22 August 2020



Updated 22 August 2020

The service was responsive.

Details are in our responsive findings below.



Updated 22 August 2020

The service was well-led.

Details are in our well-led findings below.