Mount Pleasant Nursing Home Limited

Updated 10 September 2026

Our on-site assessment took place on 6 October 2026.

Our on-site assessment took place on 6 October 2026. Mount Pleasant Nursing Home is a nursing home providing accommodation, nursing care and personal care for up to 50 older people, including people living with complex health conditions and those requiring nursing support. The home is registered to provide accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. At the time of our assessment, the home was supporting 40 people. Our assessment found people were receiving safe care from a knowledgeable and committed staff team. Care records demonstrated that people's needs were comprehensively assessed, regularly reviewed and supported through detailed care planning and risk management processes. There was evidence of healthcare professional involvement, consideration of consent, mental capacity, nutrition, mobility, skin integrity and emotional wellbeing. Appropriate Mental Capacity Act assessments were completed where required and Deprivation of Liberty Safeguards were in place and monitored to ensure any restrictions on people's liberty were lawful and in their best interests.

Robust systems were in place to monitor safety, including audits of medicines, falls, incidents, complaints, infection prevention and control, environmental safety and health and safety checks. Health and safety systems, environmental monitoring, maintenance checks and equipment servicing provided assurance that risks were effectively managed. Staffing arrangements were regularly reviewed to ensure people's needs could be met safely. The environment was observed to be clean, well maintained and homely, with a pleasant atmosphere and a lovely fresh smell throughout the home.

People's needs were effectively assessed, planned for and reviewed. There was evidence of ongoing involvement from healthcare professionals, including GPs, physiotherapy and other specialist services. Care plans reflected people's current needs and risks and demonstrated regular monitoring of outcomes, including weight management, hydration, skin integrity and mobility. Staff received supervision, training and support to carry out their roles effectively.

The home demonstrated a strong focus on promoting people's independence, dignity and quality of life. Care planning and daily practice reflected an understanding that people had individual needs, preferences and life histories. Staff demonstrated a good understanding of treating people with dignity and respect, obtaining consent and supporting people in line with their wishes. The home recognised the importance of maintaining relationships with family and friends and there was evidence of a flexible and inclusive approach, including supporting family and friends to spend meaningful time together and share meals where this was important to people.

There was evidence that support was adapted when people's needs changed and that opportunities were provided for people to maintain interests, social connections and meaningful experiences. Activities were well embedded within the home and included outings, community engagement, one-to-one support and opportunities for people to continue doing things that mattered to them. Care plans reflected people's individual needs and preferences, and there were systems in place to gather and respond to feedback from people and their families.

There was a positive and supportive culture throughout the home. Staff consistently described effective teamwork, good communication and a shared commitment to providing high-quality care. Staff demonstrated a good understanding of safeguarding responsibilities and felt able to raise concerns, confident these would be listened to and acted upon. Staff spoke positively about the support they received through supervision, training and day-to-day management oversight. The registered manager was visible within the home and had established a culture of openness, support and continuous improvement. Governance systems were well established and included regular audits of care records, medicines, incidents, falls, complaints, staffing, maintenance and the environment. Systems were in place to identify trends, monitor quality, evidence learning and drive improvement.

Updated 10 September 2026

Feedback from people, relatives and staff was overwhelmingly positive and reflected a home where people felt safe, valued and well cared for. People spoke positively about their experience of living at the home, the support they received from staff and the welcoming culture within the service. One person told us, “I think this is the best place for me, everything ran smoothly when I moved in.” Another person said, “Staff are nice, they help keep me safe and comfortable.” They described the management team positively, commenting the, “[Registered manager] is so lovely, so easy to talk to and listens to me.”

Relatives consistently told us they felt their family members were safe and received high-quality care. One relative said, “Absolutely feel [relative] is safe here, we chose on recommendation.” Another commented, “The staff are very good here,” whilst another described how they were, “Always made to feel welcomed and valued.” Relatives told us staff knew their family members well and understood their individual routines, preferences and needs. Several relatives described being kept informed about changes in their family member's wellbeing and spoke positively about communication from the staff.

People and relatives highlighted the positive impact of activities and social opportunities available within the home. One person described the activities provision as excellent, commenting the, “Activity coordinator here is excellent.” Staff and relatives provided examples of people enjoying outings, community activities, therapy dog visits, picnics, trips to the cinema and support to attend important family events and funerals.

Staff feedback reflected a caring and person-centred culture. Staff consistently described knowing people well and supporting them as individuals. One staff member told us, “We treat everyone differently, people get time off us to do what they enjoy doing and what matters to them.” Another explained, “Everyone here is treated with dignity, respect and is listened to.” Staff described the home as friendly and homely, with one member of staff commenting, “We work in their home, that's the way I see it.”

Staff spoke positively about teamwork and leadership. They told us the registered manager was approachable and supportive, and they felt comfortable raising concerns. One staff member said, “I know I can speak to [registered manager] with anything. [registered manager] always helps me out and listens.” Another described the management team as, “Really approachable, flexible and accommodating.”