Rock House Residential Home

Updated 21 May 2026

Date of Assessment: 9 June 2026 to 30 June 2026. Rock House Residential Home is a care home providing personal care and support to older people and people living with dementia. The service can support up to 57 people. We visited the service on 9 June 2026 and at the time of the assessment, 44 people were living in Rock House Residential Home. We assessed the service because of the age of the previous rating and the length of time since our previous assessment. At this assessment, the service has been rated good.

The provider had a proactive and positive culture of safety, based on openness and honesty. The provider shared safety concerns quickly and appropriately with the local authority. Members of staff confirmed they had access to policies and procedures and they knew what to do if they suspected harm or abuse. People’s care plans were detailed and person-centred. Risks associated with care and support had been assessed and actions to mitigate and reduce risks were identified. The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Administration of medicines was managed safely. There were systems and processes in place to audit and review medication administration record (MAR) charts.

People’s needs were assessed and recorded in person-centred care plans. There were regular reviews and people, and their families, were involved in these discussions. The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. The provider worked well across teams and services to support people. Health and care professionals were complimentary about the service and the registered manager. People’s capacity to consent to care was assessed and recorded in their care plans. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice.

Members of staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. People were treated as individuals and members of staff made sure people’s care, support and treatment met their needs and preferences. The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The provider cared about and promoted the wellbeing of their staff and supported and enabled them to always deliver person-centred care.

People’s care plans were personalised which supported the delivery of person-centred care and support. There was good communication between teams of staff at shift handover meetings which supported continuity of care. The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. The registered manager made themselves available to talk to people and their families about any concerns or ideas about care and support. People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The provider had a shared vision, strategy and culture. The registered manager and the management team were clear about the direction and values of the service. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. There were good relationships with local health and care professionals which contributed to and supported improved outcomes for people who lived in Rock House Residential Home.

Updated 21 May 2026

We spoke with a range of people who lived in the care home, people’s family members and other people who were visiting the service. Not everyone who lived in Rock House Residential House could use words to communicate their needs; however, we spent time with people and observed their interactions with staff. People were relaxed and happy and chose to be around members of staff who supported them. They trusted members of staff and looked to them for guidance and support when it was needed. People and their relatives confirmed confidence in the safety of the service and no safety concerns were raised. People’s relatives confirmed they were advised of any medical concerns, or other issues of potential concern, proactively by the registered manager or a senior carer. No-one we spoke with suggested improvements to the service.

During lunch, we observed members of staff took the opportunity to wipe clean the vinyl surfaces of lounge chairs and deep clean the lounges on a rotational basis. In the dining room, members of staff wiped all tables and chairs after use. People we spoke with confirmed the cleanliness of the care home was of a high standard.

People told us of their satisfaction with the service; particularly, they mentioned the number and continuity of staff, and the approachability and effectiveness of the registered manager.

People told us they liked the food and confirmed they could choose variations on the standard menu, from which people made their choices in the morning of each day. A relative told us, “The food is good and it has helped [family member] to put on weight.” Some people ate their lunch in their rooms and needed additional support. The lunch service was staggered to ensure individual assistance for each person who was cared for in bed.

People participated in a range and mix of activities in 2 lounges. Activities included bingo, quizzes, games, and music. Visiting singers were particularly popular. Members of staff were engaged with people and checked on their wellbeing in a friendly manner.

People were very positive in the feedback about the quality of care and attention to people in this service. There was universal praise from family members for the accessibility and responsiveness of the registered manager and all members of staff. Many people commented on the registered manager’s proactivity in engaging with families and the timeliness of notification of any issues with people, including advising of medical conditions. Family members confirmed they were able to raise issues at any time in the week, and they were impressed with the registered manager’s responsiveness, as they were with all staff responses. There were no mentions of delays in members of staff responding to people’s needs.