All inspections: Bradgate Homecare Limited

We telephoned seven people to gather their thoughts of the service being provided. Six were receiving direct care from the service and one was a relative. We were also able to talk to four support workers and three members of the management team during our visit to the service.

People told us that they felt safe with the support workers who supported them. They told us that they were treated with respect and they were satisfied with the care and support they received. One person told us: 'They are very good carers, they have very good manners and they treat me well." Another explained: "They [support workers] are like friends to me."

We were told that people were involved in deciding what care and support they needed and we found that appropriate assessments had taken place, either prior to their care and support package commencing, or on the day it commenced. This showed us that the service assured itself that the individual needs of each person could be met, prior to their care package commencing.

There was an appropriate recruitment process in place and all new support workers were required to attend a comprehensive induction and training programme. This ensured that they were suitable and appropriately trained to work with the people who use the service.

We found a number of monitoring systems in place including six monthly surveys for the people who use the service. This enabled the management team to monitor the quality of service that people received.

We telephoned four people to gather their thoughts of the service being provided. Three were receiving direct care from the service and one was a relative of a person receiving care. We were also able to talk to three members of the management team during our visit to the service and three support workers were spoken with over the telephone.

We were told that the service involved people in deciding what care and support they needed and we found that initial assessments had taken place. One person told us, 'I was assessed, they were very thorough.'

People told us that they were satisfied with the care and support they received. One person explained, 'I am very satisfied with the ones I have at the moment, they are very good.' Another person told us, 'they're like a family to me.'

We were told that people felt safe with the care workers who supported them and support workers had all received training in the safeguarding of adults. One person told us, 'I trust them implicitly.'

People told us that they were treated with respect and they were happy with the care workers who supported them. One person explained, 'It's nice to know that there is someone there who knows what to do and help me if I need it.'

We telephoned seven people to gather their thoughts of the service being provided. Five were receiving direct care from the service and two were relatives of people receiving care. We were also able to talk to four support workers over the telephone.

The people we spoke with were more than satisfied with the care and support they received. One person told us, 'the carers are very good and very helpful.' Another person explained, 'they are lovely, I get regular ones all the while, they arrive on time and stay for as long as is needed.'

We were told that people felt safe with the support workers who supported them. One person told us, 'I feel he is safe with them and he feels the same.' Another person explained, 'I feel very safe, I call them angels.'

People told us that they were treated with respect and their care and support was provided in a dignified manner. One person explained, 'they treat me with respect and they have very good manners.' Another person told us, 'I've never felt rushed, they take their time, and they're very kind and very helpful.'

Support workers told us how much they enjoyed working for the service. One support worker explained, 'I love my work, it can be hard and mentally exhausting, but I feel I've achieved something everyday.' Another support worker told us, 'I enjoy it very much, I love it, in the snow I went on foot to make sure I covered all my calls.'

Archived: Bradgate Homecare Limited

All Inspections

18 September 2013

During a routine inspection

21 November 2012

During a routine inspection

7 February 2012

During a routine inspection