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Inspection Summary


Overall summary & rating

Good

Updated 29 March 2019

About the service:

The service is a care home for up to 25 people some of whom live with dementia and/or a physical disability. 23 people lived in the service when we inspected.

Rating at last inspection:

Good (published 21 October 2016).

Why we inspected:

This inspection was a scheduled inspection based on the previous rating.

People’s experience of using this service:

People told us they felt safe and happy living at Danmor Lodge. Relatives said they felt confident that their family members were well looked after. The staff demonstrated a good understanding of how to meet people’s individual needs and wishes and to raise concerns if they had concerns about a person’s health and well-being. People’s desired outcomes were known, and staff worked with people, their relatives and relevant health professional to help achieve these. People were encouraged and supported to maintain their independence and live their lives the way they wanted to.

People were supported to maintain contact with those important to them including friends, family and other people living at the home. Staff understood the importance of these contacts for people’s health. Staff and people were observed enjoying warm and mutually beneficial interactions. Staff had got to know people well and recognised and supported the things that made them individuals. A varied and inclusive activities programme helped people to enjoy their time at the home, stay active and develop new skills and interests.

The management of the home were well respected and promoted an open and transparent approach. People and relatives felt they were approachable and good listeners. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. Staff felt very supported and said their good work was recognised and rewarded. The staff team worked well together demonstrating team cohesion and flexibility.

Quality and safety checks helped ensure people, staff and visitors were safe and protected from harm. This also ensured that practice standards were maintained and improved. Audits helped identify areas for improvement and this learning was shared with staff. A culture of learning and improvement had been embedded by the management and was used to help identify ways to continually improve the experience for people living at the home.

A full description of our findings can be found in the sections below.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 29 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 29 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 29 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 29 March 2019

The service was well-led.

Details are in our Well-Led findings below.