21 May 2013
During a routine inspection
People that we spoke with during our visit told us "Staffing is good here' and 'We have the same regular staff team, all are very friendly'.
We spoke with the provider who told us 'All staff have been made aware of how to respond to peoples complaints, comments and complaints would be taken seriously'.
We looked at other records to ensure that people's safety was being maintained. These included cleaning schedules, compliments/complaints log, fire log, and health and safety audits. These records were up to date and in order.
We spoke with two staff members who confirmed they had received supervision. Staff told us "I had supervision recently with my supervisor' and 'I have regular supervision to discuss my performance'.
Staff were knowledgeable about the safeguarding adults procedure and told us they had read the policy and confirmed the actions they would take if they suspected abuse and who they should report concerns to.