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Inspection report

Date of Inspection: 31 May and 1 June 2012
Date of Publication: 18 July 2012
Inspection Report published 18 July 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this standard.

People experienced care, treatment and support that met their needs and protected their rights.

User experience

The majority of people who use the service were attending their day centre on the first day we visited. Two people were at home with one individual enjoying some one to one time with staff. The other person was escorted to see their doctor by a member of staff during our visit.

We saw staff interacting positively with people who use the service during both of our unannounced visits. Items such as bowls, puzzles and Lego building blocks were in use along with an electronic keyboard.

Daily notes looked at included references to people listening to music, participating in sing-along sessions, playing the keyboard and sitting out in the garden. One person who uses the service told us that they enjoyed going swimming on a regular basis.

A member of staff told us about taking people who use the service away for a holiday to Blackpool within the last year.

Other evidence

We looked at the care plans in place for three people and saw that these addressed individual needs around areas such as health, daily activities, mobility and safety. Annual reviews were taking place involving other professionals and each plan was being evaluated on a quarterly basis by the key worker.

Some good detail about each person’s likes and dislikes was recorded along with information about communication.

Staff members we spoke to felt that the quality of care provided was good with comments including ‘they are cared for very well’ and ‘it’s a good service’.

The provider may find it useful to note that the care plans we looked at mainly addressed ongoing needs and did not reflect any shorter term goals for individuals. Care plans could also be written in the first person.