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Inspection report

Date of Inspection: 31 May and 1 June 2012
Date of Publication: 18 July 2012
Inspection Report published 18 July 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard.

People using the service were being treated with dignity and respect and supported in promoting their independence and community involvement.

User experience

One person who uses the service told us that they liked living at the home and were treated well by staff.

Staff we spoke to clearly knew the people who use the service well and were observed to offer choice to individuals about what they wanted to do, drink or eat. The staff we spoke to gave us examples of how some people communicated daily living choices about things like what they ate and what time they went to bed. The care plans seen for these individuals confirmed this information.

Other evidence

Comments from the staff members we spoke to included ‘there is plenty of choice - the menus are flexible, they have something different if they don’t fancy the meal’ and ’the clients feel that this is their home’.

We looked at the care plans being kept for three people who use the service. Assessments had been completed around the needs of the individual including looking at their health, mobility and daily activities.

Risk assessments were in place and the manager told us that he was planning to introduce improved documentation that linked to the care plans for each individual.