Caring@Home Ltd

Updated 30 March 2026

Caring @ Home Ltd is a homecare agency registered to provide support to people living in their own homes. The service supports people living with dementia, people with learning disabilities, physical disabilities and sensory impairments. At the time of our assessment there were 15 people receiving a regulated service. We visited the service on 10 April 2026. This assessment was carried out in response to concerns that had been raised and to follow up on breaches identified at the previous inspection. We assessed the service against the principles of Right Support, Right Care, Right Culture to determine whether the provider ensured people with a learning disability and autistic people were supported with respect, equality, dignity, choice, independence, and access to their local communities.

We identified some inconsistencies affecting the safety, effectiveness, and governance of the service. Systems and processes were not always applied consistently, and governance arrangements required further strengthening, particularly in relation to recording, oversight, and accountability.

Risk management and care documentation would benefit from further development to ensure records were consistently detailed, accurate, and reflective of national guidance. Some staffing processes, including induction, competency assessments, and access to specialist training, also required strengthening to provide greater assurance regarding staff skills and competence.

Medicines management processes were in place; however, further work was needed to ensure guidance was consistently clear and that staff competencies were appropriately assessed and evidenced. Leadership and governance arrangements provided some oversight of the service, particularly during a period when the Registered Manager was absent and oversight responsibilities were undertaken by the Nominated Individual. However, these arrangements were not always effective in identifying shortfalls, monitoring performance, and driving continuous improvement.

There was no evidence that the concerns identified had resulted in harm to people using the service.

The provider did demonstrate some strengths. There was a clear person-centred approach to care, supported by a positive and collaborative staff culture. Staff understood people's needs and responded appropriately to changes in circumstances and emergency situations. Staff also spoke positively about management support and the culture within the service.

The service had made improvements since the previous inspection and was no longer in breach of the governance regulation.

We identified one breach of the legal requirement relating to safe care and treatment.

We have asked the provider to submit an action plan outlining how they will address the concerns identified during this assessment.

Updated 30 March 2026

Feedback from people and their relatives was positive. Many described staff as kind, pleasant, and caring, with several saying they were reliable and often had consistent carers, which helped build trust and familiarity. Some people said staff felt “like family” and were skilled in meeting both physical and emotional needs.

People valued the support they received and said staff helped them maintain independence where possible. Staff were described as patient, understanding, and attentive, often going beyond required tasks, such as spending time talking, which improved people’s wellbeing. Relatives highlighted staff’s ability to adapt to changing needs and work collaboratively to improve care outcomes.

There were mixed views regarding consistency in care delivery times. While missed visits were not reported, some people said carers could occasionally be late, although they were usually informed in advance and received their full allocated time.

Most people felt safe and did not raise any concerns. They reported that staff followed care plans, used appropriate personal protective equipment, and were knowledgeable about people’s needs, including responding appropriately in emergencies.

Feedback about communication and involvement was generally positive. People and relatives said they felt listened to and involved, and that staff and management were approachable and responsive.