The Care Quality Commission

Archived: St Luke's Lodge

7 Southborough Road, Surbiton, Surrey, KT6 6JN (020) 8399 2085

Provided and run by:
Mr and Mrs C K Rajanayagam and Mr Marcus Rajanayagam

All Inspections

9 January 2013

During a routine inspection

We spoke with people who live at the home and some of their relatives and visitors. People told us that they felt comfortable living at St. Luke's Lodge and that staff listened and acted on their needs. One person told us "The staff here are very good. They don't rush you and always come if you need them". One visitor told us that the home "was lovely" and that the manager and staff were "very kind".

We observed the care being provided to people and saw that this was delivered in a quiet and respectful manner. We saw that there were care plans for each person living at the home, and that these were based on an initial care assessment of what each person needed and liked. Preferences and interests were recorded as much as their support needs.

We saw that the food was hot and that people were supported where this was necessary. The layout of the dining room was such that it enabled people to have conversations during their meal. The home had a comfortable lounge and conservatory area which offered privacy for people wishing to speak to family or visitors. People's rooms were seen to be adequate in size and several had en-suite w.c. Elsewhere there were bathrooms and toilets which were clean and accessible.

We found that the home's safeguarding policy and procedure and other records were found to be out of date and that some records were not able to be located promptly when required.