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Inspection Summary


Overall summary & rating

Good

Updated 6 September 2017

Woody Point is a residential care home registered to provide support to five people with a learning disability. People using the service were unable to communicate their views to us verbally. We carried out observations and spoke with health professionals involved in people’s care to come to an understanding about the support they received.

At the last inspection on 11 March 2015 the service was rated Good. At this inspection we found the service remained Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Action was taken by the service to ensure people were kept safe. Risks to people were appropriately planned for and managed.

Medicines were stored, managed and administered safely.

Staff received appropriate training and support to carry out their role effectively. Appropriate checks were carried out on prospective staff to ensure that they were of good character.

People received appropriate support to maintain healthy nutrition and hydration.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness, respect and were enabled to live as independently as possible.

The service had processes in place to gain the feedback on the quality of the care people received and this was used to inform changes where appropriate.

People received personalised care that met their individual needs and preferences. People and other appropriate professionals were actively involved in the planning of their care. People were enabled to access meaningful activities and follow their individual interests.

There was a complaints procedure in place and those involved in people’s care knew how to complain.

The registered manager promoted a culture of openness and honesty within the service. Staff and other appropriate professionals were invited to take part in discussions about shaping the future of the service.

There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 6 September 2017

The service remains good.

Effective

Good

Updated 6 September 2017

The service remains good.

Caring

Good

Updated 6 September 2017

The service remains good.

Responsive

Good

Updated 6 September 2017

The service remains good.

Well-led

Good

Updated 6 September 2017

The service remains good.