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Inspection Summary


Overall summary & rating

Good

Updated 4 November 2017

The inspection took place on the 16 and 17 October 2017 and was unannounced.

We last inspected the service in March 2015 and rated the service as good. This inspection found that the service remained good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Shedfield Lodge is registered to provide accommodation and support for up to 34 older people who may also be living with dementia. The home has permanent residents but also provides respite care. This home is not registered to provide nursing care. On the day of our visit 28 people were living at the home. The home is located in a rural area two miles from the town of Wickham, Hampshire. The home has a large living room, conservatory, dining area and kitchen. People's private rooms are on both the ground and first floors. There is a stair lift and passenger lift to the first floor. The home has a garden and a patio area that people are actively encouraged to use.

The provider had systems in place to respond and manage safeguarding matters and make sure that safeguarding alerts were raised with other agencies.

People said that they felt safe in the home and if they had any concerns they were confident these would be quickly addressed by the staff or manager.

Assessments were in place to identify risks that may be involved when meeting people’s needs. Staff were aware of people’s individual risks and were knowledgeable about strategies’ in place to keep people safe.

There were sufficient numbers of qualified, skilled and experienced staff deployed to meet people’s needs. Staff were not hurried or rushed and when people requested care or support this was delivered quickly.

Staff received supervision and appraisals were on-going, providing them with appropriate support to carry out their roles. Training records showed that staff had received training in a range of areas that reflected their job roles.

The provider operated safe and effective recruitment procedures.

Medicines were stored and administered safely.

Where people lacked the mental capacity to make decisions the home was guided by the principles of the Mental Capacity Act 2005 to ensure any decisions were made in the person’s best interests.

People and where appropriate their relatives were involved in their care planning, Staff supported people with health care appointments and visits from health care professionals. Care plans were amended to show any changes, and care plans were routinely reviewed to check they were up to date.

People were treated with kindness. Staff were patient and encouraged people to do what they could for themselves, whilst allowing people time for the support they needed.

People knew who to talk to if they had a complaint. Complaints were passed on to the registered manager and recorded to make sure prompt action was taken and lessons were learned which led to improvement in the service.

Inspection areas

Safe

Good

Updated 4 November 2017

The service remains safe.

Effective

Good

Updated 4 November 2017

The service remains effective,

Caring

Good

Updated 4 November 2017

The service remains caring.

Responsive

Good

Updated 4 November 2017

The service remains responsive.

Well-led

Good

Updated 4 November 2017

The service remains well led.