We carried out a review of the data available to us about Touchheart Healthcare Main Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Touchheart Healthcare Main Office, you can give feedback on this service.
About the service
Touchheart healthcare is a domiciliary care service providing personal care to people living in their own home. At the time of our inspection there were 22 people using the service. At this inspection the service provided care for older people and people living with dementia.
People’s experience of using this service and what we found
People and relatives were involved in care plan reviews. Care plans in place were person centred and detailed information around the person including their likes and dislikes.
The provider had processes in place to gain regular feedback from people and relatives. We found the provider took responsive action to areas of improvement made from the feedback received.
Staff were well trained and had all the skills required to complete their role.
We saw the provider had in place further training opportunities and progression for staff to develop within their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered on 27th August 2021 and this is the first inspection.
Why we inspected
This is the first inspection since the provider has registered with CQC. We received information that had highlighted unsafe recruitment practices, no staff supervision, and no training. We found no evidence during this inspection that people were at risk of harm from this concern.
The overall rating for the service is good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.