• Care Home
  • Care home

South Park Residential Home

Overall: Requires improvement read more about inspection ratings

193 South Park Road, Wimbledon, London, SW19 8RY (020) 8296 9602

Provided and run by:
Southpark Residential Home Limited

Latest inspection summary

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Background to this inspection

Updated 18 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was conducted by one inspector and an Expert by Experience (ExE). An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of community care service.

Service and service type

South Park Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. South Park Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was no registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from professionals who work with the service. The provider was asked to complete a provider information return prior to this inspection. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people living at the home, three relatives, three support workers, the manager, the deputy manager, the director, the chef and the activities co-ordinator. We reviewed a range of records. This included three people's care records, three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, training records, policies and procedures were reviewed.

Overall inspection

Requires improvement

Updated 18 November 2022

About the service

South Park Residential Home provides residential accommodation for up to 11 older people, some with a diagnosis of dementia. At the time of our inspection there were 11 people using the service.

People’s experience of using this service and what we found

Although feedback from people and relatives was positive and they told us they felt safe and were satisfied with the care they received, we found a number of areas of improvement that the provider needed to address.

Staff recruitment checks and medicines management procedures and medicines records were not safe. We also found the provider’s quality assurance checks were not robust enough to identify the issues we found at this inspection.

We have made a number of recommendations to the provider in relation to end of life care planning, activities provision and formal engagement methods with people and relatives.

People using the service, and their relatives told us the service was safe. Risks to people were assessed and included ways in which staff could support people to keep safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The environment was clean and the provider worked with healthcare professionals to ensure people’s healthcare needs were being met. People were supported in relation to their nutrition and hydration. We received positive feedback about the food and where people needed additional support in relation to their diet this was being met.

People had individual care plans in place which met their needs and staff supported them in line with their wishes. People and their relatives told us they knew who to speak with if they were not happy about the service.

Relatives and staff told us there was an open culture in the service and the manager was approachable. They thought the service was well-managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 June 2018), this was published under the previous provider.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for South Park Residential Home on our website at www.cqc.org.uk.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified breaches in relation to safe care and treatment, fit and proper persons and good governance at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.