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Avocet Trust - 22a-26 Middlesex Road Good

Inspection Summary

Overall summary & rating


Updated 2 October 2019

About the service:

Avocet Trust 22a-26 Middlesex Road is a care home providing personal care for up to six people who have a learning disability and/or autism. At the time of our inspection five people lived at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

We received very positive views from relatives and friends about the support provided to people. People were supported with their communication needs and staff demonstrated effective skills in communication. Staff told us how they were able to support people to communicate their needs to staff.

Care and support was tailored to each person's needs and preferences. People and their relatives were fully involved in developing and updating their planned care. People were supported with activities and interests to suit them. Some people had lived at the service for a long time and staff knew people’s likes and dislikes well.

Recruitment checks were carried out to ensure staff were suitable to work at the service. Staff had received appropriate training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People received their medicines safely and on time and their health was well managed. Staff had positive links with health care professionals which promoted people’s wellbeing.

Relatives and staff told us the registered manager and management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service. The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 8 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 October 2019

The service was safe.

Details are in our safe findings below.



Updated 2 October 2019

The service was effective.

Details are in our effective findings below.



Updated 2 October 2019

The service was caring.

Details are in our caring findings below.



Updated 2 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 2 October 2019

The service was well-led.

Details are in our well-led findings below.