19 October 2011
During a routine inspection
People's views can be summarised by the following comments:
"I can choose what I eat; I like the staff".
"I like the home".
People who use the service told us staff listened to them and they were satisfied with their care. A person said they have lived at the home for many years. People told us they liked the home. A person showed us their bedroom and told us they had everything they needed. The bedroom was clean and spacious. People we saw during our visit looked well.
People told us they felt safe living in the home. They told us they knew who to speak to if they had a concern or were not happy about their care. From observations it was evident that people were happy and content with the service.
People told us they had confidence in the staff and that staff care that they needed. One person commented: "I like the staff". We observed that the staff interacted with people in a sensitive and respectful manner. We saw that the atmosphere in the home was friendly and people were able to communicate with each other and the staff.
We asked people using the service what they thought about the quality of care they received at the home. People told us they "liked the home" and they were asked for their views about the quality of care provided. They said staff asked them how they were feeling and if they were satisfied.