6 December 2021
During a routine inspection
About the service
Lataya House is a residential care home providing personal care to four children and young adults at the time of the inspection. The service can support up to six people.
People’s experience of using this service and what we found
Right support
• The service worked with people to plan for when they experienced periods of distress so their freedoms were restricted only as a last resort. The service recorded when staff restrained people, and staff learned from those incidents and how they might be avoided or reduced.
• The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment. People’s physical and sensory needs were met although at times the service could become busy and this could mean sensory overload for some people.
• Staff supported people to take part in activities and pursue their interests although this could be planned in advance better.
• Staff enabled people to access specialist health and social care support.
• Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs although this sometimes differed to information in their care plans
• Staff supported people with their medicines safely and in their preferred way.
• The service supported people to have the maximum possible choice and control over their own lives.
Right care
• People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
• Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
• The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Turnover in the staff team meant some staff did not yet know people well.
• People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
• Staff and people assessed the risks people might face. Some areas of recording of people’s daily care needs required strengthening.
Right culture
• People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.
• People and those important to them, including social care professionals, were involved in planning their care.
• The registered manager worked hard to evaluate the quality of support provided to people, involving the person, their families and other professionals as appropriate.
• Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 October 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of ‘Right support right care right culture’.
The inspection was prompted in part due to concerns received about whether restraint was used appropriately, and the culture of the service. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.