- Care home
Archived: Cliftonville Residential Home
All Inspections
12 August 2014
During a routine inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.
This was an unannounced inspection.
At the last inspection in October 2013, we found there were no breaches in the legal requirements for the areas we looked at.
Cliftonville Residential Home provides residential care for up to 20 older people most of whom have dementia. The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law; as does the provider.
The CQC is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) Deprivation of Liberty Safeguards (DoLS) and to report on what we find. We saw that there were policies and procedures in relation to the MCA and DoLS to ensure that people who could make decisions for themselves were protected. We saw from the records we looked at that where people lacked the capacity to make decisions about something, best interest meetings were held.
People’s health care needs were assessed, and care was planned and delivered in a consistent way. We looked at eight people’s care records and found that the information and guidance provided to care staff was detailed and clear. During our observations throughout the day we saw that care staff clearly knew how to support people in a way that the person wanted to be supported. People at nutritional risk were supported to have a sufficient quantity to eat and drink.
Care staff respected people’s privacy and dignity, for example by knocking on the person’s door, asking for permission before providing any personal care to people and using curtains or privacy screens.
Other records we looked at evidenced that people were supported to complain or raise any concerns if they needed to. The complaints procedure was available to people in a format that they could use.
The provider had a robust recruitment process in place. Records we looked at confirmed that staff started work in the home after all recruitment checks had been satisfactorily completed. Staff we spoke with told us that they had not been offered employment until these checks had been confirmed.
We found that the provider assessed the quality of service that it provided and involved the people who lived there where possible, their families, social workers, health care professionals and others.
23 October 2013
During an inspection looking at part of the service
In order to check this issue, we did not need to speak to any person living in the home.
We found that the manager had introduced a comprehensive system to ensure people received medical attention as needed to protect their health.
12 August 2013
During a routine inspection
We spoke with the relatives of three people. They all told us that they had been fully satisfied with the care their relatives received.
One relative said; 'staff are caring and friendly. They keep me informed about anything I need to know about'.
We observed the relationship between staff and people who lived in the home. This was friendly and helpful. For example, staff provided an activity to people in a friendly and encouraging way, greeted people, gave people choices about food and drink and supplied a paper for a person to read.
This was a generally positive inspection. We observed good care from the staff of the service. The three people we spoke with had been satisfied or generally satisfied with the care they received. All the relatives we spoke with said that they had no concerns. All the standards we inspected, except for care and welfare, had been met.
There was one suggestion made; for people to be able to go out for more walks and day trips, and for more activities to be provided.
14 September 2012
During a routine inspection
We spoke with one relative. He said he was entirely satisfied with the care that staff supplied. He said: 'I have never had a problem here. The care is very good.'
19 July 2011
During an inspection looking at part of the service
Most of the people we spoke with were satisfied with the home's care. Staff were seen as helpful and friendly. There was one suggestion for improving the service of having an activities organiser trained in providing activities for people with dementia.
People and their relatives praised the service: 'Staff are always willing to help you'. 'The manager is always available and will listen and do whatever she can'. 'There are no rules. I can go to bed when I like'. 'There are no set visiting times'. 'The home is always clean and there are never any bad smells. Residents here look clean'. 'I am sure if I complained this would be looked into.' 'My bedroom is comfortable'.