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Assured Care Services (MK) Ltd

Overall: Good read more about inspection ratings

C208 Bletchley Business Centre, 1-9 Barton Road, Bletchley, Milton Keynes, MK2 3HU (01908) 714459

Provided and run by:
Assured Care Services (MK) Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Assured Care Services (MK) Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Assured Care Services (MK) Ltd, you can give feedback on this service.

28 June 2022

During a routine inspection

Assured Care Services (MK) is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, three people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found.

Relatives were very satisfied with the care that staff provided to their family members and with the management of the agency. Relatives said safe care was provided, with people protected against abuse, neglect and discrimination.

Details of how to reduce risks to people's safety were included in people's care plans. Care plans reflected people’s individual needs.

Safe recruitment practices were in place to ensure only suitable staff worked at the service. Enough staff were employed to meet people's needs and timely calls were in place to provide personal care. Quality assurance systems were in place to try to ensure people were provided with a quality service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Relatives told us their family members were treated with respect and dignity and staff had a caring and friendly approach to them. They said staff fostered very good relationships with them and their family members. Staff respected people's privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.

The registered manager understood their responsibilities and worked in an open and transparent way. Relatives were aware of how to approach the registered manager to raise concerns or complaints. They said the registered manager always listened to their views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection.

Rating at last inspection

This service was registered with us in August 2021 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.