Privilege Home Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had actively considered the needs of people who were most likely to experience inequality in experience or outcomes. They told us a core ethos of the organisation was to deliver an inclusive care service which met the specific cultural needs of the local community. They understood the challenges and needs of people and their communities and delivered care which removed potential barriers to inclusion and positive experiences.

People described how the diversity and experience of the staff team led to improved outcomes for their relative. One person told us, “I do feel they are aware of cultural needs and they know our culture as a family and they know what my relative likes and what the family wants from them. They will speak some English and they also speak some Punjabi. They treat us with respect.” Another relative told us, “I have no concerns that we are being discriminated against. They send carers who speak Gujarati and Urdu which helps my relative and me. They also understand about the sort of food that my relative may want. They are very kind.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.