Privilege Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The ethos of the organisation focused on treating people as individuals. Care plans were personalised and had clearly been developed with the input of people and their relatives.

Some people had been supported by the same staff team for over 10 years. This meant staff had developed meaningful relationships with people and their families. One relative told us, “We have known them such a long time. We are very happy.” Another relative told us, “The carers are all very kind and respectful.” A staff member told us, “I feel very proud to do this job, we are making their life that bit better and more comfortable for the short time we are with them. I care for them like [they are] my own family because [they] deserve the best in life.”

Staff gave examples where they supported people to retain independence and control over their lives, such as supporting people to maintain their faith and making choices at the point of care delivery. Where people were unable to communicate verbally staff were aware of the importance of looking for non-verbal cues and used alternative communication methods to ensure people were able to make choices and maintain control over the care they received.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.