You are here

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service: Appleby Lodge provides residential care to people over the age of 65.

People’s experience of using this service:

People and staff told us the service was well managed. People said they were treated with kindness and compassion and felt respected. Staff showed a true fondness for the people they cared for and there was a warm, friendly and welcoming atmosphere. People’s wellbeing was promoted.

There were positive working relationships with external professionals and a passion for continuous learning and improvement.

People were kept safe and protected from avoidable harm and abuse, and people now had their medicines safely managed. New processes had been put into place to ensure a more robust oversight. People now lived in an environment which was fully assessed for safety.

People received personalised care and support, and had their human rights protected. Staff were competent in their roles and were well supported. Quality monitoring systems had been further developed. However, we have recommended the provider takes action to continue to strengthen their overall governance systems, because the system had not identified that some records were not always in place, or up to date.

More information is in Detailed Findings below.

Rating at last inspection: Requires Improvement (published 21 March 2018).

Why we inspected: This was a planned inspection. At this inspection we rated the service Good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 26 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 26 March 2019

The service was well-led.

Details are in our Well-led findings below.