We carried out a review of the data available to us about Flexi Coventry Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Flexi Coventry Limited, you can give feedback on this service.
Flexi Coventry Ltd is a domiciliary care agency which provides personal care to people in their own homes. The service provides support to older people and younger adults with a range of needs. This includes people with physical disabilities. At the time of our inspection the service was providing the regulated activity personal care to nine people. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The provider also has a newly registered care home, at the same location. This was not inspected, or rated during this inspection, as it has not opened yet and was not providing a regulated activity.
People’s experience of using this service and what we found
People and relatives spoke positively about the service they received. Risks associated with people’s care and home environments were identified, assessed and well managed and staff knew how to keep people safe. People received their medicines safely and when needed, by staff trained in medicine management. The prevention and control of infections were managed in line with government guidance and provider procedures.
People and their relatives had confidence in the ability of staff to provide effective care. Staff were recruited safely. Staff development was supported through an induction when they started work and ongoing training.
People’s dietary needs were met, and they were supported to access healthcare professionals when needed, to help them live healthier lives.
People received personalised care and developed positive relationships with staff who they described as, “kind and respectful”. Staff had a good understanding of the care and support needed and provided this safely with care and compassion. People’s right to dignity and privacy were respected and their independence was promoted.
Care plans were developed in partnership with people to ensure they reflected people’s preferences, religious and cultural beliefs and values. The management team encouraged people, relatives and staff to provide feedback about the service. Feedback was used to drive forward improvement and learn lessons.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager had systems and processes in place to monitor and review the quality of the service provided, for example, audits of care plans. Staff felt supported by the management team, who worked in an open and transparent way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good, published on (published 12 July 2019).
Why we inspected
This was a planned inspection to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.