Tendacare

Updated 23 June 2026

Date of assessment: 2, 3 and 6 July 2026. Tendacare is a domiciliary care service supporting older people in their own homes. We completed this assessment remotely, which means we did not physically visit the office location.

At the time of the assessment 87 people were receiving regulated support.

The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care and nursing care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported to stay safe. Staff understood their safeguarding responsibilities, acted quickly to report concerns and worked with other professionals to protect people from avoidable harm. Risks were assessed and managed in a way which promoted independence, and systems such as audits, incident monitoring and digital call tracking supported a positive learning culture. Medicines and infection prevention and control were managed safely, and there were enough skilled and trained staff to meet people’s needs.

People experienced effective care which achieved positive outcomes. Assessments were thorough and regularly reviewed, with people, families and professionals involved. Staff worked well with healthcare services to ensure coordinated care and supported people to maintain their health and wellbeing. Consent processes were understood and followed, and people were supported to make their own decisions wherever possible.

The service provided exceptionally caring support. People were consistently treated with kindness, dignity and respect, and staff developed strong, meaningful relationships. Care was highly personalised, with innovative approaches used to meet people’s preferences and support their independence. People were empowered to make choices and had control over their care, contributing to improved wellbeing and confidence.

Care was responsive to people’s needs. People received flexible, person-centred support from consistent staff teams who knew them well. Communication was tailored and inclusive, with effective use of technology to keep people and families informed and involved. Feedback was encouraged and used to improve the service.

The provider had a positive and open culture. Leaders were approachable and supportive, and staff felt able to raise concerns. Governance systems were effective in monitoring quality and driving improvement. Exceptionally strong partnership working and a focus on highly driven innovation supported continuous learning and improved outcomes for people. Overall, the service delivered high-quality, person-centred care with a strong culture of compassion and continuous improvement.

Updated 23 June 2026

People consistently spoke very positively about their experience of the service and described it as highly caring, reliable and responsive. People told us they felt safe and comfortable with the staff who supported them. One person said, “The service is excellent and I feel completely safe with the carers”.

People described warm, respectful and compassionate relationships with staff. They told us staff took time to get to know them as individuals and respected their preferences. One person shared, “I have felt right from the start that the carers have really gone out of their way to get to know me and what I like”.

Relatives were equally positive about the caring approach of staff. One relative described the service as, “Absolutely amazing.” Someone else said “We cannot believe our luck that we have found it”, and another told us, “I feel they genuinely care about my husband”. Staff were seen as kind, respectful and dignified in their approach, with people consistently telling us they were treated with dignity at all times.

People valued the continuity of care and told us having regular staff helped build trusting relationships. One person said, “The carers are cheerful, dependable, kind caring and very respectful, I can’t fault anything”. People also told us staff took time to engage with them beyond task-based care, with 1 person commenting, “I love to have a chat, and they are happy to chat to me as well”.

Care was described as flexible and responsive to people’s needs. People and relatives told us they could request changes to call times, and these were accommodated. They also felt involved in decisions about their care and supported to maintain independence, including planning meals and daily routines.

Communication with the service was positive, with people and relatives telling us they felt listened to and knew how to raise concerns. No one reported making a complaint, and minor issues raised had been addressed quickly. Regular contact from the office helped people feel reassured and involved. One person said “This is the first service that I have ever used and for me it’s perfect I am unable to find fault with it, the service is excellent what I have asked for is what I get.” Also, “I was very nervous at first to have strangers coming into my home, I didn’t need to I have been shown nothing but kindness by people and shown the utmost respect by every member of staff who has been to my home.”

Overall, feedback reflected a caring, respectful and person-centred culture. People experienced kind and compassionate support, where relationships, dignity and individual preferences were consistently prioritised.