9 November 2022
During a routine inspection
About the service
the Wilf Ward Family Trust Northallerton service provides care and support to people living in six ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
People’s experience of using this service and what we found
Right Support
The service supported people to have the maximum possible choice, control and independence over their own lives. People were supported to pursue their aspirations and interests, such as holidays and planning achievable goals for the future.
The service supported people in their own home. People were supported to keep their home safe, clean and to meet their sensory and physical needs. The communal areas were modern with mutually agreed décor. People had personalised their bedrooms to reflect their preferences. There was a staff sleep in room and this was agreed with peoples consent and staff respected people’s home.
People received the medicines they needed to support their health needs. The registered manager closely monitored the use of any ‘when required’ (known as PRN) medicines. These were managed in an individualised way.
Right Care
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. The service tried to match staff with people’s preferences to enhance their experiences. Staff knew people’s individual communication styles well. They knew how to interpret their signs, gestures, behaviours and body language. They ensured people had access to information in formats best suited to their sensory needs.
Staff knew people well and responded to them appropriately and sensitively. People’s care, treatment and support plans reflected their range of needs and promoted their wellbeing. People took part in activities. However, we found some outings were not always based on people’s preferences.
Right Culture
The service had a positive culture that focused on person-centred care and meaningful outcomes for people were planned. People were encouraged to be active citizens in their local community.
Feedback from people and their relatives reflected that staff understood the values of the service. Staff knew how to keep people safe and well and give them the best support they could in the least restrictive way. Staff knew and understood people well. They got to know people as unique individuals and personalities regarding this as a key element of person-centred care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 August 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.