Our current view of the service
Updated
18 February 2026
Date of Assessment: 25 February to12 March 2026. The service is a residential service providing support to older people living with dementia.
The service assessed people’s needs in a thorough and person‑centred way. There were detailed care plans to assist staff to support people in an individualised way. Dignity provided the foundation of end of life care. The registered manager knew the people in their care well as did their staff team. Staff listened to concerns about safety and concerns were investigated.
Staff worked closely with the local GP and community nurses; medicines were well managed. Staff benefited from a range of training, evidencing their learning and knowledge in their practice.
Staff recognised the importance of ensuring everyone felt included. The service promoted fair experiences and outcomes for people, including those with complex needs, so they could enjoy a good quality of life.
The provider had invested in the service, making improvements and replacing fittings and fixtures. There was recognition some areas of the home would benefit from updating; there had been delays in making the new bath useable.
People's experience of the service
Updated
18 February 2026
People and relatives were overwhelmingly positive about the quality of care and the kindness of staff. A person living with dementia said to a staff member, “You’re a nice girl, I like you.” A relative said, “They have been fantastic, all the staff, it’s the first time we’ve felt relaxed about his illness since it happened.” Another relative said, “We feel elated for mum and for us as a family, it’s taken the worry away. Mum is a different lady.”
Relatives praised the support from the registered manager, particularly at times of crisis, calling them a “guiding light.” They described how they helped them with social care processes and to understand more about dementia. Staff reassured people and their families through their kind approach and knowledge. One relative said, “I just feel it’s a very safe caring environment for mum.”
Relatives told us there were enough staff who were responsive to people’s needs and skilled at reassuring people when they became anxious. They described the environment as being clean and safe. Visitors described people enjoying the good quality food, and the range of activities and outings. People had access to the garden from communal areas.
People had regular access to health professionals, including a visiting dentist, podiatrist and optician. People looked well cared for in their appearance.