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Archived: Laureston House Residential Home

Reports


Inspection carried out on 15 October 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. These included observing the care and interactions between the people who used the service and staff and we spoke to relatives and health care professionals.

People told us that the service responded to their health needs quickly and that staff talked to them regularly about their plan of care and any changes that may be needed. People spoken with and observations made, did not raise any concerns with regard to the quality of care received. All staff spoken with demonstrated an appropriate level of experience and knowledge that enabled them to support people who lived at the service with their needs effectively.

We saw that the people who used the service were making choices about their lives and were part of the decision making process. People had their own individual routines which were respected. One person who used the service said "Staff are very good. I have no concerns". Another person said “Food is great, lovely choices and plenty of it”. Another person told us , "If I was unhappy I would talk to the manager. Staff look after me well. I have no concerns".

A healthcare professional spoken with said they did not have any concerns about the quality of care within the service and stated that they and their colleagues visited regularly and found the staff and management to be responsive to recommendations made and that communication with the service was good.

Inspection carried out on 24 July 2012

During a routine inspection

People who use the service told us what it was like to live at this service and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality of food and drink available.

People said that they were happy with the care and support they were receiving and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service responded to their health needs quickly and that the manager talked to them regularly about their plan of care and any changes that may be needed.

Inspection carried out on 9 December 2011

During a routine inspection

People told us that they were happy with the care and support they were receiving and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service responded to their health needs quickly and that the manager talked to them regularly about their plan of care and any changes that may be needed.

Reports under our old system of regulation (including those from before CQC was created)