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Archived: Laureston House Residential Home

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Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF | 48.6 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 24/07/2012.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

The provider was meeting this standard.

User experience

We saw that the people who use the service were making choices about their lives and were part of the decision process. People had their own individual routines which were respected. All of the people spoken with who uses the service said they were very satisfied with the care offered and given. They felt that the home was very good. Staff were excellent no concerns about the quality of care.

Other evidence

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We reviewed and discussed with the manager the care records of four residents at the home. These had sufficient detail and guidelines about the support needed to meet people’s needs. They had an assessment of need, details on how to support the person or what assistance was to be provided. Detailed guidance for staff was available so that they supported people consistently with actions that achieve the desired goal. The care plans were regularly updated.

There was guidance to staff about how a person needs or wishes to be supported in things like personal hygiene and eating. Comments included what someone could and could not do for themselves. The care plans had some common themes for each person but also particular things about people, making them individual and person centred.

Risk assessments were in place in all the care plans seen and evidence was available that they had been reviewed.

Care records and specific health care records seen showed that residents had access to a range of health care professionals including dentists and opticians when needed and they had regular health checks.