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Archived: Laureston House Residential Home

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Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF | 48.6 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 24/07/2012.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

The provider was meeting this standard.

User experience

Some people told us how they had talked about their care to the manager when they first arrived in the home. They said that they had been asked what they liked and disliked. They said there were given lots of choice, around what they would like to do. They talked about the activities in the home and going out into the community.

They said that there were regular surveys to get peoples opinions of the service. The atmosphere in the service was relaxed, staff were polite and people were given time to do things in their own way.

Other evidence

People expressed their views and were involved in making decisions about their care and treatment. Most people living in the home had family members involved in their care and supported them when necessary to make decisions. People spoken with confirmed they were able to make decisions about their day to day care.

We saw that people were treated with dignity and their privacy was respected. Staff were seen during the day offering people choices and being given time to make decisions. People who use services had the opportunity to be asked about and take part in all aspects of life within the service as they wished or their capacity allowed.

Discussions with staff showed their commitment to making sure that people were always treated as individuals and were encouraged to express their views about their care. Staff demonstrated through conversation that the people who use the service were treated with respect and dignity.