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Archived: The Vineries

The provider of this service changed - see new profile

Reports


Inspection carried out on 20, 30 January 2014

During a themed inspection looking at Dementia Services

There were 22 people living at The Vineries when we did our inspection. Of these, eight people had a diagnosis of dementia and a further three had signs of dementia and were receiving medication to try and prevent further deterioration in their memory. We spoke with eight people who were living with dementia, four relatives and seven staff to help us assess the quality of care and service people living with dementia experienced.

We received comment cards from one visiting therapist, two visiting professionals and 10 relatives and these were all very positive about the quality of care offered to people living with dementia. Comments included; "I feel (my relative's) dementia has improved," and "The staff are calm, kind, respectful, reassuring and aware of (my relative's) changing needs. They minimise (my relative's) stress with early interventions allowing choices and independence."

We looked at the care records of three people living with dementia to see how their needs were assessed and planned and we tracked the care they received. We found people living with dementia had their needs assessed and planned in an individualised way. Care was delivered in a way which was dignified and respectful. A relative commented, "Staff are sympathetic and respectful."

The staff at the service took steps to ensure people living with dementia received co-ordinated care when they were admitted or discharged from hospital by providing information to help hospital staff meet their needs. People living with dementia had their needs assessed and met by a range of health and social care professionals.

There were effective systems in place to monitor the quality of the service people living with dementia received and steps were taken to learn from incidents, accidents and complaints. This learning resulted in changes to practice with a view to improving the quality of the service being delivered.

Inspection carried out on 5 October 2012

During a routine inspection

All the people we spoke with said they were happy living in The Vineries and people all spoke highly of the staff, with comments such as: "Lovely, very kind staff." "They're a wonderful lot." And, "Can't fault them - they can't do enough for you."

We spoke with a relative of one person living in the home who told us that they were very happy with the care provided in the home. This person also told us that the manager and staff were all very approachable and kept them informed of any issues or changes with regard to their relative.

People we spoke with told us that they had an activities coordinator and said they enjoyed various activities and entertainment such as music and sing-along, bingo, quizzes, flower arranging, card making, parties, theme days and fund raising events.

We observed people during the lunchtime period and saw that this was a very dignified and sociable occasion. We saw that each table was set with a nice quality table cloth, a small vase of flowers and quality cutlery and crockery was also used. We saw that where people required assistance, this was done discreetly and in a dignified manner.

We observed staff going about their duties during our inspection at The Vineries. We saw that when people were being supported by staff, they were given time to respond and were not rushed. We found the atmosphere in the home to be cheerful, relaxed and comfortable.

Inspection carried out on 11 August 2011

During a routine inspection

People with whom we spoke told us that they liked living here. People talked with excitement about the forthcoming fete that was prepared for the coming Saturday. Most people we spoke with stated that they were taking part in the preparation.

People told us that staff “are excellent” and that they responded to their calls, even at night when, “They were stretched, as only two staff were on duty”.

People told us that the food was very good and that they had a choice of where to eat and what to eat and that any alternative would be provided if they asked for it.

One person explained how staff helped her with personal care, as she wanted. Another person, who suffered from diabetes, commented how staff helped her when her blood sugar dropped. Two people with bandages on their legs told us that they were regularly seen by the district nurse and added that they had all other healthcare professionals visit them such as a chiropodist, optician, and dentist. Even a hairdresser is visiting regularly to help them.

People were pleased with the new brochure that informed them about the provider’s other two homes, as well as this one. One person told us: “This is one of the best places to be in. I get my papers (newspapers) every morning.” People were also very pleased with the activities provided telling us they have the opportunity to go out on day trips.