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Archived: The Vineries

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Inspection report

Date of Inspection: 20, 30 January 2014
Date of Publication: 5 April 2014
Inspection Report published 05 April 2014 PDF | 82.69 KB


Inspection carried out on 20, 30 January 2014

During a themed inspection looking at Dementia Services

There were 22 people living at The Vineries when we did our inspection. Of these, eight people had a diagnosis of dementia and a further three had signs of dementia and were receiving medication to try and prevent further deterioration in their memory. We spoke with eight people who were living with dementia, four relatives and seven staff to help us assess the quality of care and service people living with dementia experienced.

We received comment cards from one visiting therapist, two visiting professionals and 10 relatives and these were all very positive about the quality of care offered to people living with dementia. Comments included; "I feel (my relative's) dementia has improved," and "The staff are calm, kind, respectful, reassuring and aware of (my relative's) changing needs. They minimise (my relative's) stress with early interventions allowing choices and independence."

We looked at the care records of three people living with dementia to see how their needs were assessed and planned and we tracked the care they received. We found people living with dementia had their needs assessed and planned in an individualised way. Care was delivered in a way which was dignified and respectful. A relative commented, "Staff are sympathetic and respectful."

The staff at the service took steps to ensure people living with dementia received co-ordinated care when they were admitted or discharged from hospital by providing information to help hospital staff meet their needs. People living with dementia had their needs assessed and met by a range of health and social care professionals.

There were effective systems in place to monitor the quality of the service people living with dementia received and steps were taken to learn from incidents, accidents and complaints. This learning resulted in changes to practice with a view to improving the quality of the service being delivered.