Macrita Healthcare - Main Office

Updated 21 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it was a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the location’s office on 17 November 2022.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed all other information we held about the service.

During the inspection

The registered manager wasn’t available during the inspection, however we spoke with the Director of the company and two staff providing care. We sough feedback from healthcare professionals. We weren’t able to speak directly with the person receiving care, though we did review feedback they had given the provider shortly before the inspection.

Updated 21 December 2022

About the service

Macrita Healthcare is a domiciliary care agency providing personal care and support to people in their own homes. At the time of our inspection one person was receiving personal care.

People’s experience of using this service and what we found

People received good care from staff who knew them well and understood their individual needs. People were involved in planning their own care and giving their views and opinions. People were treated with dignity and respect.

People were protected because staff were trained in safeguarding and able to identify and report concerns. There were recruitment procedures in place and appropriate checks to ensure that staff were suitable for their role. Staff understood the risks associated with the person’s care as they worked closely with them on a regular basis. However, some improvement in care planning and risk assessment documentation was necessary. There were sufficient numbers of staff to ensure the person’s care needs were met.

Staff received training to support them in their roles. Supervisions and appraisals were used to monitor staff performance and development needs.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were staff in place to support the registered manager in their role. Systems were in place to support the running of the service, such as monitoring visits, ensuring they were taking place as expected and the recording of accidents and incidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 23 September 2021 and this is the first inspection.

Why we inspected

We inspected the service in order to provide a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.