During our inspection we looked at how people were treated and what involvement they had in their care planning, how medication was handled, what checks were made on staff before they commenced employment, what levels of staffing were on duty, and how the provider handled complaints. We did not identify any areas of grave concern.
During our inspection we found concerns that care plans had not been reviewed in line with the provider's guidelines, medication reviews had not been recorded and the complaints procedure was inconsistent.
They said they were involved in the reviews of their care and their wishes were taken into account.
People told us they and/or their families had the opportunity to visit the home, meet the staff and residents and view the facilities before moving into the home
People told us that they had no concerns but if they did they would either tell their relatives or the manager of the home. They said they felt safe and well looked after.
People told us that they liked the staff, felt they met their needs well and the care provided was good. They said there was generally enough staff available to help and assist them, both in the day time and during the night.
They said they were involved in the reviews of their care and their wishes were taken into account.
People told us they and/or their families had the opportunity to visit the home, meet the staff and residents and view the facilities before moving into the home
People told us that they had no concerns but if they did they would either tell their relatives or the manager of the home. They said they felt safe and well looked after.