We carried out a review of the data available to us about Saxbridge Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Saxbridge Care Ltd, you can give feedback on this service.
Where they do receive personal care, we also consider any wider social care provided. At the time of inspection there were six people who used the service of which three people received personal care.
People’s experience of using this service and what we found
We were not able to speak with the people who used the service but received feedback from relatives. All were complimentary about their experience with Saxbridge Care Ltd and would recommend the service. One relative told us, “This agency has been excellent, the staff are kind, understanding, so accommodating; nothing is too much trouble.”
The management and staff worked in partnership with people, relatives and other professionals to achieve person-centred care and good outcomes for people.
Risks to people had been assessed and were managed safely. People were supported by a staff team who were safely recruited and knew how to protect them from potential harm. Whilst staff were up to date with their eLearning training, we have made a recommendation regarding practical training for moving and handling.
The management and staff worked in partnership with people, relatives and other professionals to achieve person-centred care and good outcomes for people.
Staff felt supported and valued in their role by the management team and there were enough staff to meet people’s needs. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.
People received their medication as prescribed, and staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.
People's care records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.
People's communication needs were detailed in their care plans. Care plans also detailed people's preferences of support, for example, gender of staff. Staff understood equality and diversity and ensured people's privacy and dignity was respected.
Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives felt able to raise any issues with the staff and management team and were confident these would be addressed.
Systems to monitor the quality and safety of the service were in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 13 August 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.