Yewtree Care Limited t/a Yewtree Nursing Home

Updated 20 August 2025

Date of assessment:28 August 2025 to 20 November 2025. CQC visited Yewtree Nursing Home on the 28 August 2025. We were unable to proceed further with the unannounced inspection due to a significant outbreak of Covid-19. The inspection continued the 29 October 2025 which provided sufficient time for the infection outbreak to be over.

Yewtree Nursing Home provides accommodation with nursing and personal care for up to 40 people. At inspection 33 people were receiving a service. People’s needs included clinical nursing care, end of life support, and people living with dementia. Eight people lived with a learning disability.

This was a risk-based assessment prompted in part by concerns raised to us about people’s safety and how the service was managed. At this assessment we found the provider was in breach of 4 legal regulations in relation to safe care and treatment, person-centred care, dignity and respect, and good governance.

People’s care and treatment was not always provided in a safe way, and risks were not always identified or managed well. People’s needs were not assessed in line with national guidance and legislation. Information was not always used to inform accurate care planning that reflected people’s involvement, needs and preferences. People did not always receive care in a dignified way. Governance systems and audits were not always effective in assessing, monitoring and improving the quality of the service. The provider was not working in line with national best practice requirements for people with a learning disability and autistic people.

The service did not have a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with CQC to manage the service. The manager told us it was their intention to apply to CQC to become the registered manager of the service.

There were enough staff to meet people’s needs. Staff had the skills and knowledge to support people’s clinical needs and expectations. People received safe support with their medicines. Staff worked well as a team and felt supported by the manager and provider.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 20 August 2025

We viewed a range of records relating to people’s care and undertook observed practice. This enabled us to understand how people were cared for. People who were living with dementia, people with a learning disability and those who lacked mental capacity were not always treated with dignity or respect. The environment was not always nurturing or encouraged independence. People’s support was not always person-centred, safe or lawful. People had mixed experiences of their care. There was a lack of meaningful engagement and occupation for people living with dementia and people with a learning disability. Staff interactions were task focused did not always demonstrate an understanding of people’s holistic needs. Some people spoke positively about living at Yewtree House nursing home. They told us there were enough staff to meet their needs and they felt listened to. People said they had regular access to health care services and told us they felt safe and were looked after well. People’s nutrition and hydration needs were met. People told us they had plenty to eat, and specialist diets were catered for. People had opportunities to feedback about their care. Relatives told us they were always made to feel welcome, and they were pleased with the care their loved ones received. People and relatives felt able to raise concerns and had confidence these would be addressed. People spoke warmly about the manager.