You are here

Yewtree Care Limited t/a Yewtree Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 1 October 2012
Inspection Report published 1 October 2012 PDF

Overview

Inspection carried out on 5 September 2012

During a routine inspection

We spoke with four people in the home. One person told us �I like the food, I had chicken today�. We were told �We did exercises today and there is bingo tomorrow�. Another person told us �I like it here� and another told us �I could complain to whoever is in the office�.

However many of the people that lived at Yewtrees were unable to tell us about their experiences. To help us to understand the experiences people had we spent time observing what was going on in the home, how people spent their time, the support they received from staff and whether they had positive outcomes. This was called the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

From our observations we found that overall people had positive experiences. The staff were seen speaking to people in a kind and respectful way. The staff responded promptly to requests for assistance and they ensured people had frequent hot and cold drinks.

We spoke to two visitors who were very complimentary about the home. We were told that the home was very clean and that the staff were very kind. They informed us that they had been very involved in the admission process, had been visited at home prior to the persons admission and that any requests they had made regarding personal care had been acted on. They confirmed a recent barbeque celebrating the Olympic games held in London.

One social work professional visiting told us that the Home �was fantastic for clients�. It was confirmed that any specific equipment needed was provided by the home. We were told it was a very positive move for the client and that the staff were very �open and transparent�.