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Archived: Brockley Court Home


Inspection carried out on 31 January 2013

During a routine inspection

Many of the people living at Brockley Court were not able to communicate with us verbally due to their dementia. However we saw that people were dressed well and appeared calm and settled. One person that we spoke with told us that that they were given choices during their day, for example at meal times. This person said that it was "quite alright" at Brockley Court. Another person told us that they "get on well" with staff and their room is kept clean.

We saw examples of where the requirements of the Mental Capacity Act 2005 (MCA) had been put in to practice through applications for Deprivation of Liberty Safeguards (DoLs) authorisation. The MCA is legislation that protects the rights of people who may not be able to make decisions about their own care. A Dols application is made when it is felt necessary to deprive a person of their liberty for their own safety.

During our visit, we saw that there were sufficient staff to meets the needs of people living in the home. Staffing rotas confirmed that staffing levels were consistent. We were also told that staff were available to cover shifts when required, for example due to sickness or leave.

People were cared for in a clean and hygienic environment and there were policies and procedures to support staff in this. Food hygiene guidelines were followed.

We also saw that there was a complaints procedure in place, however we were told that most complaints were managed informally.

Inspection carried out on 12 December 2011

During a routine inspection

The people that live in Brockley Court Home have dementia or mental health needs. Not everyone was able to tell us about their experiences of living in the home. To help us to understand people’s experiences, we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they had positive experiences. Some people living in the home were able to tell us about their experiences and made the following comments.

“I like to walk down to the gate every morning”, “I like to sit in this lounge chair so I can see what is going on” and “I am OK with the way I am looked after”. We were told that they were happy with the care they were provided with and that they were helped to wash and dress and eat their meals. People appeared very relaxed in the company of staff and there was a good rapport between the staff and the people who live in the home.

Those people who were able to talk to us about the staff told us “they are all very good at their jobs”, “they are kind and helpful” and “they seem to know what they are doing”.

We have asked the home to make improvements in two areas. They need to ensure that the way some tasks are completed, do not compromise the dignity of people. They also need to ensure that all parts of the home are free from offensive odours.

Reports under our old system of regulation (including those from before CQC was created)