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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF | 80.64 KB

Overview

Inspection carried out on 31 January 2013

During a routine inspection

Many of the people living at Brockley Court were not able to communicate with us verbally due to their dementia. However we saw that people were dressed well and appeared calm and settled. One person that we spoke with told us that that they were given choices during their day, for example at meal times. This person said that it was "quite alright" at Brockley Court. Another person told us that they "get on well" with staff and their room is kept clean.

We saw examples of where the requirements of the Mental Capacity Act 2005 (MCA) had been put in to practice through applications for Deprivation of Liberty Safeguards (DoLs) authorisation. The MCA is legislation that protects the rights of people who may not be able to make decisions about their own care. A Dols application is made when it is felt necessary to deprive a person of their liberty for their own safety.

During our visit, we saw that there were sufficient staff to meets the needs of people living in the home. Staffing rotas confirmed that staffing levels were consistent. We were also told that staff were available to cover shifts when required, for example due to sickness or leave.

People were cared for in a clean and hygienic environment and there were policies and procedures to support staff in this. Food hygiene guidelines were followed.

We also saw that there was a complaints procedure in place, however we were told that most complaints were managed informally.