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Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF | 53.91 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 12/12/2011, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People living in the home are looked after by a staff team who are properly supervised, trained and appraised. This means people can be assured that the staff team can meet their individual needs and they will be well looked after.

Overall, we found that Brockley Court was meeting this essential standard.

User experience

Those people who were able to talk to us about the staff told us “they are all very good at their jobs”, “they are kind and helpful” and “they seem to know what they are doing”.

Staff told us that their training was up to date and that they received regular supervision. We were told that supervision was undertaken by either the registered provider or the registered manager. A full appraisal of each staff member was undertaken on a yearly basis. At the beginning of each shift a full handover report was given to all staff who were coming on duty. This meant that they were provided with up to date information about each person and therefore able to meet people’ needs.

The manager told us that some staff had worked in the home for up to 20 years.

Other evidence

We looked at the electronic staff training records and these supported the fact that the staff team were well trained. Mandatory training that all staff had to complete includes fire safety, first aid, moving and handling, protection of vulnerable adults and food hygiene. Senior care staff also had to complete safe medication administration training. In addition to mandatory training staff had attended training in managing challenging behaviour, continence care, infection control and dementia awareness. The manager had completed a training course on equality and diversity and five of the senior staff were booked to complete a distance learning course on the same subject. We noted that first aid training was overdue but were informed that this was scheduled to take place in the new year.

We were told that new staff had to complete an induction training programme and that this meets skills for care guidelines. All senior care staff had achieved a national vocational qualification (NVQ) in care, at level 3. Other care staff had an NVQ at level 2, and two staff had just started their level 2.