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Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF | 53.91 KB

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 12/12/2011, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The home provides a safe environment for the people living there. The bedrooms and communal rooms and facilities are suitable and well presented for their purpose and meet people’s needs. There are offensive odours in some parts of the home.

Overall, we found that Brockley Court was meeting this essential standard but, to maintain this, we have suggested that some improvements are made.

User experience

One person told us “I have a nice bedroom” and another said “I like to sit here in the lounge so I can see everybody”.

We were shown around the home when we visited. We noted that there was a strong offensive odour in the large entrance hall. Two of the bedrooms on the ground floor were particularly offensive smelling. The manager told us that all areas of the home are cleaned every day with particular attention paid to problem areas. Housekeeping staff used specific cleaning products to deal with soiled carpets, but they were not effective. Carpets in the upper and ground floor hallways were due for replacement however there were no plans for when this was going to happen. We were told that rooms were redecorated and re-carpeted if necessary, in between use.

The home did not have a passenger lift, and any person living at Brockley Court needs to be able to manage stairs unless accommodated on the ground floor.

There were two lounges, one on each floor and a dining room on the ground floor. Toilets were located throughout the home and have pictorial signage on the doors to help people find the facilities. Bathrooms were fitted with assisted bathing equipment.

There were 19 single bedrooms and two shared rooms, screening was available in both shared rooms so people’s dignity could be maintained when receiving personal care. None of the bedrooms had en-suite facilities but we saw that commodes were placed in each room.

Other evidence

North Somerset Council provided us with information before we started this review. They had found that a number of repairs were needed in the home when they visited in August 2011. We checked all toilet seats to ensure that they were not broken. We also checked one bedroom door as we had been told that there was a bedroom door with holes in it. The door had not been repaired because the person who was occupying the room was still presenting with challenging behaviours. The holes were on the inner lining of the door and did not compromise the person’s privacy. The manager told us that the person’s family were aware of the situation and repairs to the door were planned.