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Inspection Summary

Overall summary & rating


Updated 16 May 2019

The Willows is a residential care home registered to accommodate up to eight people. At the time of this inspection the service was providing personal care to eight people who have a brain acquired injury.

People’s experience of using this service:

• The provider had taken action to make improvements and comply with the breaches of regulations identified at the last inspection visit. This ensured people received safe care.

• People felt safe living at the home and staff knew how to safeguard them from the risk of potential abuse.

• The potential risk to people was assessed and minimised to protect them from harm.

• People were cared for by sufficient numbers of staff who had been recruited safely.

• People were supported by trained staff to take their prescribed medicines.

• Appropriate systems and staff’s practices helped to reduce the risk of cross infection.

• Accidents were monitored and action taken to avoid a reoccurrence.

• People’s involvement in their assessments ensured they received a service the way they liked.

• People were cared for by skilled staff who received regular one to one support from the registered manager.

• People were supported by staff to eat and drink sufficient amounts to ensure their health was maintained.

• Access to relevant healthcare services promoted people’s physical and mental health.

• The environment was adapted to meet people’s needs.

• People were encouraged and supported by staff to make their own decisions.

• People were involved in planning their care, which was delivered by staff who were kind and respected their right to privacy and dignity.

• People received care and support specific to their needs and were supported by staff to engage in social activities of their choice.

• Complaints were listened to and acted on.

• At the time of the inspection no one was receiving end of life care.

•There was a clear management structure in place and people were encouraged to be involved in running the home.

•The provider’s governance was effective in monitoring the quality of the service and to drive improvements.

•The provider worked in partnership with other agencies to ensure people received appropriate care.

Rating at last inspection: The service was rated Requires Improvement at the last inspection in January 2018.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to

visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 16 May 2019

The service was safe

Details are in our Safe findings below.



Updated 16 May 2019

The service was effective

Details are in our Effective findings below.



Updated 16 May 2019

The service was caring

Details are in our Caring findings below.



Updated 16 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 16 May 2019

The service was well-led

Details are in our Well-Led findings below.