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Emscote House Adult Residential Services Good

Inspection Summary

Overall summary & rating


Updated 8 May 2019

About the service

Emscote House provides care and accommodation for up to eight people with learning

Disabilities and / or physical health needs, on a short stay basis. On the day of our visit there were eight people staying at the service and each had their own room.

People’s experience of using the service

People using the service benefitted from caring, dedicated staff. Not all people living at Emscote House were able to verbally express their views to us but we observed they looked comfortable and at ease with staff. Their nonverbal language, facial expressions and laughter indicated they were happy.

People and their families were placed at the heart of the service and involved in decisions as far as possible. In relation to Registering the Right Support we found this service was doing all the right things, ensuring choice where possible and maximum control. Registering the Right Support (RRS) sets out CQC’s policy registration, variations to registration and inspecting services supporting people with a learning disability and/or autism. These values include choice, promotion of independence and inclusion. The goal is to enable people with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s care was provided safely. The staff team were consistent, staff knew people well and supported them to move safely around the service if needed, and when they were out of the home.

People’s medicines were well managed.

People’s risks were known and managed well, promoting independence as far as possible. Positive behavioural support plans were in place where required for staff to follow to support people’s care.

People were protected from discrimination because staff knew how to safeguard people. Staff knowledge of people meant they were alert to signs of change which may indicate someone was not happy.

People lived in a service which had a positive culture and was led by a committed registered manager and staff team.

Emscote House had worked hard to develop good relationships with local professionals supporting people’s care for example the local authority, commissioners and learning disability service.

Rating at last inspection:

At the last inspection the service was rated as Good (The last report was published 3 October 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained Good.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned based on the rating. If we receive any concerns we may bring our inspection forward.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 8 May 2019

The service was safe

Details are in our Safe findings below.



Updated 8 May 2019

The service was effective

Details are in our Effective findings below.



Updated 8 May 2019

The service was caring

Details are in our Caring findings below.



Updated 8 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 8 May 2019

The service was well-led

Details are in our Well-Led findings below.