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Emscote House Adult Residential Services Good

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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 22 November 2013
Inspection Report published 22 November 2013 PDF | 76.53 KB

Overview

Inspection carried out on 22 October 2013

During a routine inspection

There were eight people staying at the service for a short break at the time of our visit. Due to the complex needs of the people staying at the service they were not all able to give their views about the service provided. We were able to speak with two people in some depth and briefly to another three. We also spoke with the manager, deputy manager, the staff development officer and three staff.

People we spoke with told us they liked staying at the service and looked forward to going there. One person told us ‘‘I get really excited about coming here (to the service).’’

People's privacy and dignity was respected. Staff spoke with people in a respectful way using their preferred names. People were relaxed in the presence of staff.

People were supported to take part in a variety of activities in the home and the local community which meant that they led fulfilled lives.

Staff were aware of people's needs and plans were in place to deliver care in a personalised way. There were systems in place to identify and manage risks to keep people safe.

Staff were supported through training, staff meetings and supervision with senior staff to ensure that they could meet people's identified needs.

There were systems in place to monitor the quality of the service provided and for improvements to be made when needed.