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Emscote House Adult Residential Services Good

All reports

Inspection report

Date of Inspection: 1 February 2012
Date of Publication: 19 March 2012
Inspection Report published 19 March 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People who use the service are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

User experience

When we visited the service on 1 February 2012 we were told by the manager that the home was full with eight people between the ages of eighteen and thirty. They were each staying for a short time of varying length. When they stayed at the service people pursued the usual day time arrangements that they followed at their own home. Seven people were out at day services or college that day.

We asked about staffing level. The manager told us that the basic staffing level was one worker to two people. Some people required two workers support for their safety and care. This level was provided when they stayed at the service. The manager said that there was a duty manager designated to run each shift. There were at least two workers awake on duty each night.

The manager was registered with us, worked office hours and was supported by a deputy manager who worked a mixture of office hours and shifts.

We saw that there was one person at the service during the day that we visited. They had a worker to support them continually including going out shopping with them. The manager was on duty and so was the deputy manager that day. We spoke to a support worker on duty about staffing level at the service. They confirmed that the roster was consistently managed.

The worker that we spoke to that day confirmed that they held the diploma in health and social care at level three. We saw from the training file of the keyworker to the person whose care we followed that they held the NVQ in health and social care at level three.

Other evidence

Unspecified