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Emscote House Adult Residential Services Good

All reports

Inspection report

Date of Inspection: 1 February 2012
Date of Publication: 19 March 2012
Inspection Report published 19 March 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use the service are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

User experience

When we visited the service on 1 February 2012 we followed the care of one person. We spent three hours in the communal rooms of the home and saw that support workers treated the person with respect and kindness. Workers asked the person's opinions and helped them to make choices about food and drink and activities. We saw that the person went out with the support of a worker in the morning. They were free to use their bedroom or the communal rooms. Although the level of personal supervision was high for their safety, this was discrete when it needed to be. It was based on an agreed written risk management plan.

We looked around the home and saw that when people stayed they had their own bedrooms. We saw that some bedrooms had customised cushioning on hard surfaces, including walls. We asked the manager about this. She told us that some of the people who regularly use the service were very vulnerable to injury because of conditions that produced seizures.

We saw that there were three communal rooms in the home and a garden. People were able to get away from each other if they wished to. The kitchen was open plan between two communal areas. People were not excluded from it visually even if it was not a safe space for them to be in physically.

We looked at the care file of the person whose care we followed. We saw written risk assessments and agreed management plans in place. There was clear guidance for workers in ways to avoid escalation of behaviour that could lead to distress or a crisis.

We looked at the training file of the keyworker to the person whose care we followed. We saw that they had undertaken training during 2011 in safeguarding people from the risk of abuse.

We talked to a support worker on duty on the day that we visited. They were aware of the provider organisation's policy and procedure on safeguarding people. They were able to describe their responsibility and the action they should take within their role.

Other evidence