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Shipley Hall Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2019

Shipley Hall Nursing Home specialises in providing nursing and personal care for up to 30 older people with a range of age-related conditions including frailty and dementia. The service provides accommodation on the ground and first floor. There are large extensive gardens which people could easily access. There were 22 people living in the service on the day of our inspection.

People’s experience of using this service and what we found

People were protected from the risk of abuse, and staff were knowledgeable about how to recognise and report concerns of abuse. There were systems in place to protect people from the risk of harm and abuse, and people, relatives and staff felt confident to raise concerns about unsafe care.

People were supported to be as independent as possible whilst remaining safe. Key information about people's care needs was available to staff in the event of an emergency.

People were supported to have a varied and balanced diet. However, some improvements were needed to improve the dining experience.

People were supported by staff who routinely promoted privacy and dignity. Comments from relatives and people were positive.

People had access to a range of health and social care professionals for advice, treatment and support. Nurses and care staff monitored people's health and well-being effectively and responded quickly to any concerns.

Staff were recruited in a safe way. The provider took steps to ensure checks were undertaken to ensure potential staff were suitable to work with people needing care. Staff received supervision and had checks on their knowledge and skills.

Staff received an induction and training in a range of skills the provider felt necessary to meet the needs of people at the service. Nurses received clinical supervision from the provider and had opportunity to attend training to maintain their professional registration.

Staff had a good understanding of people, their likes and dislikes. There was enough staff to meet people’s needs. Staffing levels should be kept under review if numbers of people receiving a service increase.

Medicines were managed, stored, administered and disposed of safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received training and ongoing skills assessments that enabled them to be confident in supporting people with medicines.

There were mixed views about how staff felt about expressing their views to make improvements to the service. The provider who was in day to day management of the service had systems in place to monitor the quality of care provided and to continuously improve the service. The manager, nurses and staff engaged well with other services and had developed positive relationships with health and social care professionals.

The service was well maintained and was clean and tidy. However, the home was not dementia friendly. The provider who was also the manager had begun to address this and had purchased dementia friendly signage. There was a refurbishment programme which would also help to make the service more dementia friendly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 27 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Shipley Hall Nursing Home on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 December 2019

The service was well led.

Details are in our well led findings below.