You are here

All reports

Inspection report

Date of Inspection: 4 July 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF | 81.82 KB

Overview

Inspection carried out on 4 July 2013

During a routine inspection

We spoke with ten people who used the service and five relatives.

People able to express their views told us they were happy with the care they received, and felt that their needs were being met. They also said that they liked the staff that supported them. Comments received from people included ''it feels like home; it is a good place to live, everything about the service is brilliant, I can’t fault the staff, I enjoy the activities and the routines are flexible; I can do as I like’’.

Relatives told us they were happy with the care their family member received, and felt involved in decisions about their care and treatment.

We found that people experienced care, treatment and support that met their needs. People were supported to have sufficient to eat and drink and they were offered a suitable choice of food, which reflected their preferences and needs.

The majority of people said that they liked most of the meals. People also said that they received enough to eat and drink. Two people said that they felt that the quality of some meals could be better.

People's medicines were handled safely and they received them at the times they needed them.

Staff worked well together as a team, and felt supported by senior staff. People were cared for by staff who were supported to deliver care and support safely.

Effective systems were in place to monitor the quality of the service and to identify and manage risks relating to people's welfare and safety.