BS Plastic Surgery Ltd Also known as Ministry of Aesthetics

Updated 11 October 2022

Background to BS Plastic Surgery Ltd.

BS Plastic Surgery LTD (also known as Ministry of Aesthetics) is registered with CQC to provide the regulated activities: surgical procedures and treatment of disease, disorder or injury from the registered location:

• 33 Newton Road, Torquay, Devon, TQ2 5DB.

People can contact the clinic by telephone or through the website:

• www.ministryofaesthetics.co.uk

Clinic appointments are available every Friday 9am to 6pm.

BS Plastic Surgery provides a range of non-surgical and surgical treatment solutions such as: wrinkle reduction injections (Botox), dermal fillers, non-surgical face lift with PDO threads, mole and cyst removal, body contouring and upper and lower eyelid correction (blepharoplasty).

The clinic is led by a registered manager who is also the plastic surgeon and is supported by a receptionist and a health care assistant.

The clinic is located in Torquay town centre, there is a car park on site and the clinic is within walking distance of the train station.

How we inspected this service

Before the inspection, we asked the provider to send us information about the service. This was reviewed prior to the site visit.

We also reviewed information held by CQC on our internal systems.

During the inspection we spoke with the provider, reviewed documentation and records including clinical records. We made observations of the premises, facilities and the service provided.

To get to the heart of peoples’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 October 2022

This service is rated as Good overall.

The service was registered with the Care Quality Commission (CQC) on 9 September 2021 and this is the first inspection since registration.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at BS Plastic Surgery Ltd as part of our inspection programme.

This service is registered with CQC under the Health and Social Care Act 2008 as BS Plastic Surgery Ltd (and is also known as Ministry of Aesthetics) in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

BS Plastic Surgery provides a range of surgical and non-surgical cosmetic interventions, for example: Botulinum injections (Botox) which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. We inspected those procedures offered by BS Plastic Surgery which are regulated activities, for example mole removal and liposuction (a fat removal procedure).

BS Plastic Surgery is led by a registered manager who is also a certified plastic surgeon. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the inspection two people provided positive feedback about the service and following the inspection seven people provided positive feedback by email.

People told us that the staff were polite, courteous and informative. People told us they were happy with the results and the treatments were explained very well.

Our key findings were:

• The service had clearly defined and embedded systems, processes and standard operating procedures to keep people safe and safeguarded from abuse.
• The clinician kept up to date in their specialist field and reviewed and monitored care and treatment to ensure the services provided were effective .
• People were able to contact an out of hours service 24 hours a day.
• People were advised of the treatment prices in advance and they were given a two week “cooling” off period before any treatment was undertaken.
• People had access to the complaints process.
• The service had a programme of quality audits and used this information to make improvements to the service.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services