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Archived: Avenue Lodge t/a Avenue Manor Care Home


Inspection carried out on 31 October 2013

During a routine inspection

We spoke with most people who use the service and members of staff. One person told us, “Staff are nice. They are very kind.” Another person said, “The best thing I like here is its warm. I sleep well.” One person said, “I’m very happy here. I like my room, I have a big space.” Another person said, “It’s nice. It’s clean and tidy.”

We found that people using the service were treated with respect and their dignity, privacy and independence were also respected. People were able to express their view about their care and treatment. We also found that there were arrangements in place for obtaining and acting in accordance with the consent of people in relation to their care and treatment.

People's needs were assessed and the planning and delivery of care reflected those needs. People using the service, staff and visitors were protected from identifiable risks of infection. There were sufficient numbers of staff to safeguard the health, safety and welfare of people using the service. We found that effective systems had been put in place to protect people from the risks of inappropriate and unsafe care.

Inspection carried out on 26 January 2013

During a routine inspection

We spoke with the manager of the service, one other staff member and three of the people living in the home. We found that people were encouraged to be fully involved in life at the home and supported to make informed decisions about their care. People's independence was promoted and people were assisted to access activities in the community.

We observed positive interactions between the staff and people living at the home. One person said, "I'm treated well" and another told us, "the staff are very nice". Care records contained an assessment of each person's individual needs and a care plan that had been developed informing staff about what action they should take to meet these. Care plans considered people's preferences, likes and dislikes and were reviewed at regular intervals to reflect any changes that took place

People told us there were always enough staff to support them and that they felt safe in the home. Staff knew what action they should take if they had concerns about a person's welfare.

People were supported to raise any complaints they had about living at the home, their complaints were listened to and responded to promptly.